We are very proud of the performance of our team. A close and uncomplicated contact with our customers is very important to us and a superior result would not be possible without it. Read here what a small selection of our customers thinks about us...
I appreciate that Ingenieurbüro Utikal is always available - and even able to assist us outside of the usual office hours! Remote maintenance works very well with the Internet and there is someone in the office who can quickly handle our concerns.
As a contractor in the plating industry we have to be flexible day and night. We have had a great business relationship with Utikal for 16 years. Many changes and adjustments were needed for the control system of our plating plant in the course of our partnership. For Utikal, our needs were never a problem and the programs have always been working smoothly.
Mr. Utikal has been a highly reliable business partner for the past 20 years, whom we do not want to miss at all. His control software meets our expectations fully and our customers continually confirm the exceptional and reliable performance of the management and documentation of operations. Mr. Utikal stands behind his products and work and shows commitment to help even after expiration of warranty, when worst comes to worst. We hope to maintain this good cooperation for many years to come because his professionalism also contributes to our success.
With Utikal I have implemented projects together for the Knorr Bremse company in Aldersbach and Franz Oberflächentechnik company in Geretsried. The following points are very important to me and were carried out to my complete satisfaction: Joint development of the requirements of the hardware and software; short periods between requests and offers; compliance with all requirements of the automotive standards; 24/7 availability and willingness to help immediately when errors occur; i prefer the direct "call" without going through email or fax; short agreements on-site and plans are strictly adhered to.
The price is right at Utikal. We always have a partner who knows our system perfectly. Our operating staff works very well with the user interface and the input. If necessary, we make just one phone call and within a short time we have a solution for our problem. Furthermore, our conversion worked smoothly and was well planned. On Friday and Saturday the system was rebuilt and on Monday the plant went back into production again. We had already prepared in advance and therefore had no loss of production.
The control system of Utikal is very reliable in operation and allows a high degree of individuality without being complicated. Different user levels reduce operational risks and are very simple to use for our employees in production. We are pleased with the attractive price-performance range for software and hardware components, the high availability of the plating plant and the technical support for requested changes or problems in particular. All this makes us classic repeat offenders in ordering new control systems from Utikal.
I am really impressed with and enthusiastic about the very clear and informative graphics, the easy handling for the operator, and the customer-oriented software at Utikal in addition to the excellent price-performance ratio. Because of the "logical" driving of the transport unit, the quick maneuvering corrections of driving programs, and the flexible data adaptations during the processes, we are able to generate a high productivity. The high stability of the software ensures safe production. I am very pleased with the fast and competent service when any problems arise, or when additions or modifications of the software must be implemented. Furthermore, I appreciate the support via remote maintenance and telephone availability - anytime!
Utikal automation made a complete exchange of the plant control and the cabling system of our barrel plating which came into age. Thanks to professional preparation und implementation the production downtime was reduced to a mimimum. Thanks to the new plant the existing system is now fit for the future.